Frequently Asked Questions

Detailed answers to common questions on bajee

This page brings together the most frequently asked questions from players in Bangladesh about casino games, withdrawal methods, bonus terms, account security and playing on mobile devices. Choose a category from the list below.

Casino and Table Games
Stay Safe
Withdrawals and Bonuses
Devices and Technology

Casino and Table Games

Answers to common questions about roulette, Teen Patti, Andar Bahar, baccarat and live casino.

Roulette is a straightforward table game — a ball spins on a wheel and the number it lands on is the result. bajee offers both European and live roulette. You can bet on red/black, odd/even, or a specific number. The lobby screen shows the minimum and maximum bet for each table, so you know the limits before you sit down. Beginners will find it easier to start with smaller bets to get a feel for the game.

Teen Patti is a three-card poker-style game where players compete against each other for the best hand. bajee Andar Bahar is completely different — a joker card is drawn, then the dealer places cards alternately on the left (Andar) and right (Bahar) sides, and players bet on which side the matching card will appear first. Both games are available in live dealer format on bajee.

No, each table has its own betting limits. Some tables run with lower limits for new or lower-budget players, while others have higher limits. The lobby shows the minimum and maximum bet next to each table, so you have a clear picture before you join.

The "Banker" bet has a slight statistical advantage in baccarat, but a commission is deducted from winnings. The "Player" bet has no commission but carries a marginally higher house edge. The "Tie" bet pays more but has a much lower probability. You can see these details on the game screen at bajee's live baccarat tables.

Yes, bajee's live casino runs fully on mobile. Tables from Evolution, Ezugi and Pragmatic Play Live run smoothly on mobile browsers or the app. A stable internet connection is needed for a good experience — both Wi-Fi and 4G/5G work. Rotating your screen to landscape mode makes the cards and chips easier to see.

Stay Safe

Important information on account security, password management, phishing and data encryption.

A strong password should be at least 12 characters long and include a mix of uppercase and lowercase letters, numbers and special characters (#, @, !). Do not use your name, date of birth or simple words as a password. Do not reuse your bajee account password on any other site, and never share it with anyone.

Go to the bajee login page immediately and change your password. Then contact the support team via bajee's live chat or email so they can review your account activity. If your bKash or Nagad PIN is the same, change that too. For future security, log in separately on each device and avoid using your account on public Wi-Fi.

The most reliable way to spot a fake site is to check the domain in your browser's address bar. Always get bajee's real address from a trusted source. Be cautious if you see slight spelling changes (such as "bajjee" or "b4jee"), HTTP instead of HTTPS, or unusual bonus offers. If in doubt, do not enter any information on the site and contact bajee support directly.

bajee uses SSL encryption, which keeps all data secure between your browser and the server. If you see a padlock icon in the browser address bar, the connection is encrypted. Financial transaction data is protected separately. Read bajee's privacy policy for more details.

Never. No bajee employee will ever ask for your OTP or bKash/Nagad/Rocket PIN by phone, chat or email. If someone asks for this information, it is a fraud attempt. If you receive such a call or message, disconnect immediately and report it to bajee support. Always keep your PIN or OTP private.

Withdrawal Questions

Detailed information on withdrawing money via bKash, Nagad, Rocket and bank transfer.

Withdrawal requests on bajee are generally processed within 5 to 30 minutes. This applies to bKash, Nagad and Rocket. Bank transfers (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank) may take a little longer due to the bank's own processing time. You can check the transaction status from your account.

Yes, but the bonus wagering requirement must be met first. For example, if you receive a ৳10,000 welcome bonus, you need to wager an amount equal to 10 times the bonus before you can withdraw it. Once wagering is complete, the amount earned from the bonus is added to your main balance and can be withdrawn in the usual way. See the terms and conditions for full details.

If your withdrawal is still pending after more than 30 minutes, contact bajee's 24/7 live chat support and provide your transaction ID. The support team will review it promptly. Occasionally there may be a short delay if account verification is not complete or if you are using a new payment method for the first time.

The minimum deposit on bajee is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all methods — bKash, Nagad, Rocket and bank transfer. It is not possible to withdraw a balance below ৳500, so plan your balance accordingly.

No. For security reasons, bajee only allows withdrawals to bKash, Nagad or Rocket numbers registered in the account holder's own name. Sending to a third party's number is not possible. This is an important security rule to prevent money laundering.

Bonus Terms

Detailed information on the welcome bonus, wagering, game contributions and bonus cancellation.

Generally, to cancel an active bonus you need to contact bajee support. In some cases, cancelling a bonus may also cancel any winnings earned from it. It is worth reading the terms carefully before taking a bonus. bajee VIP members receive certain additional benefits that may affect wagering requirements.

At bajee, slot game bets generally count as 100% towards wagering requirements. Live casino games such as roulette, baccarat, and blackjack may contribute at different rates, and some games may be excluded from wagering. Read bajee's Terms and Conditions or contact support to find out the contribution rate for specific games.

No. Each player is allowed only one account on bajee and the welcome bonus can only be claimed once. Attempting to open multiple accounts using the same phone number, device or payment method puts all accounts at risk of being closed. Play honestly and within the rules — bajee places importance on responsible gaming.

Your first deposit on bajee automatically earns a 200% bonus, up to a maximum of ৳8,000. For example: deposit ৳1,000 and ৳2,000 bonus is added, giving a total balance of ৳3,000. The wagering requirement for this bonus is ৳2,000 × 10 = ৳20,000. Minimum deposit is ৳500.

Device & Technical Issues

Answers to questions about supported devices, mobile browsers, the bajee app, and connection problems.

bajee works fully on Android smartphones, iPhones, tablets and desktop computers. It runs well on Chrome, Firefox, Safari and Edge browsers. Devices running Android 7.0 or above and iOS 12 or above run without issues. On older devices, some graphics-heavy game features may load more slowly.

Yes. bajee's website is fully optimised for mobile browsers. Opening the site from Chrome or Safari on your phone gives you access to all games, deposits, withdrawals and account management. A full experience is available without installing an app.

Yes, bajee has apps for both Android (APK) and iOS. These are available through official channels. Contact support for more information about the bajee App or for queries about the bajee APK. Avoid downloading the app from unknown sources.

On Android, open bajee in Chrome, tap the menu (three dots) in the top right corner, then select "Add to Home screen". On iPhone, open it in Safari, tap the Share button at the bottom and choose "Add to Home Screen". This adds bajee as an icon so you can access the site with one tap.

When the connection drops, the last game state is saved on the server. When you reconnect, the game resumes from where you left off or the result is already completed. If a slot spin was registered on the server before the disconnect, you will see the result once the connection is restored. If there is an issue, contact support via live chat and share your game session details.

Still have questions?
We're always here

If you can't find the answer to your question on this FAQ page, bajee's support team is available 24 hours a day, 7 days a week in both Bengali and English. Live chat responses typically arrive within a few minutes.

Live Chat Support

Tap the chat button in the bottom right corner of any page on the site. Support is available in both Bengali and English. Active 24/7.

Email Support

You can contact us by email for detailed questions or to send documents:

For ages 21+. Gambling can be addictive. Play responsibly. Responsible Gaming — learn more.