For players 21 and over

bajee's guide to responsible gaming

Betting and casino gaming are for entertainment. bajee believes every player should understand their own limits and play in a controlled way. On this page you can learn how to keep yourself protected.

21+ Age limit strictly enforced
24/7 Support Help via live chat and email
Self-Exclusion Take a break from your account when needed
21+

All casino and betting activity on bajee is for players aged 21 and above only. Minors cannot open an account. Every adult user is responsible for keeping minors from accessing their account.

Betting is entertainment — not a way to solve financial problems. bajee always wants its users to play consciously, within their own budget, and with a healthy mindset. The game is most enjoyable when it is purely for fun. But when control over playing is lost, it can cause problems in personal and family life.

Our Terms and Conditions clearly state that every player must behave responsibly when using their account. bajee believes that with the right information and tools, every person can make their own best decisions.

To learn more about gambling problems or to find answers to general questions, visit our FAQ page — it covers many common queries.

Tools to keep yourself protected

bajee offers several practical features to help you stay in control of your play. These can be activated from your account settings or requested through 24/7 live chat.

Set a deposit limit

Set a daily, weekly, or monthly deposit limit. You will not be able to deposit beyond the set amount, making it easier to manage your budget.

Session time limit

Decide in advance how long you will play in one sitting. Once the set time has passed, the system will notify you and can end the session if needed.

Loss limit

After you have lost a set amount, play will automatically stop for you. This is one of the most effective protections against financial loss.

Reality check

At regular intervals a message appears on screen reminding you how long you have been playing and how much you have spent.

Temporary break

Keep your account temporarily inactive for anywhere from 24 hours to 30 days. During the break you cannot log in or make deposits.

Self-exclusion

If you feel you need a longer break, activate self-exclusion on bajee. During this time your account will be completely inactive and you will not receive any promotional messages.

To activate or change any of these tools, go to your account settings or contact bajee's 24/7 live chat.

Warning signs of a problem

If you notice the following, it may mean play is going beyond your control. Be honest with yourself.

  • Placing larger and larger bets repeatedly to try to recover lost money — which often leads to even greater losses.
  • Hiding your betting from family or friends, or lying about it.
  • Spending so much time on betting that you neglect daily tasks, work, or family responsibilities.
  • Using savings, bill money, or funds set aside for emergencies to bet with.
  • Trying to stop or take a break from playing but failing to do so.
  • Feeling restless, irritable, or anxious when not betting.
  • Continuing to bet by going into debt or borrowing money.

Check yourself

Think through the questions below. If even one answer feels like "yes", consider seeking help.

  • Did you spend more than your budget on betting last month?
  • Did you decide to stop betting but find you could not?
  • Has anyone in your family expressed concern about your betting?
  • After a loss, did your mood drop and cause you to treat others badly?
  • Are you putting betting ahead of sleep or eating?
  • Does betting no longer feel like fun to you, but rather something you feel compelled to do?

These questions are only meant to raise self-awareness. If the answers concern you, look at the help options below.

Ways to get help

If you have a problem, you do not have to face it alone. Support is available from several places.

bajee live chat support

bajee's 24/7 live chat team provides assistance in Bengali and English. Speak with them at any time about deposit limits, self-exclusion, or taking an account break.

Contact by email

In addition to live chat, you can also contact the bajee support team by email. Support email: [email protected] — writing in Bengali is no problem.

Family and close ones

Talking to a family member or a trusted friend is often the most effective step. They can stand by you and help you make decisions.

Professional counselling

In Bangladesh there are mental health specialists and behavioural therapists who can help with gambling problems. Contact the psychiatry department of a local hospital or a private counselling centre.

Support groups

Connecting with others facing similar issues can help. Organisations such as Gamblers Anonymous offer confidential support.

Permanently close your account

If a break does not feel like enough, request a permanent account closure through bajee live chat or email. Once this step is taken, re-registration will not be possible.

bajee's commitment

bajee is not only a betting platform — it works to create a responsible environment. We believe a healthy long-term relationship develops only when users know their own limits and see betting as a form of entertainment, not a primary source of income.

bajee never allows minors to register. Our team actively monitors unusual playing patterns and contacts users when needed. We keep user data secure in line with our Privacy Policy and never share it with third parties without authorisation.

Remember: betting is for entertainment. There is no guarantee of recovering lost money — and chasing losses carries the risk of losing even more. Know your limits, stay within your set budget, and the moment play stops feeling enjoyable — take a break straight away.

For more information about all of bajee's rules, visit our About Us page. We believe in transparency and try to keep all information about our service easy to find.

A few tips for healthy betting

Set your budget first

Decide how much you will spend in each session before you start. Stop playing when that amount is gone.

Set a time limit

Keep a limit on how long you bet each day. Playing for long stretches at a time can lead to fatigue and poor decisions.

Play for fun

Keep betting as a form of entertainment, not a way to ease financial pressure. If you are in a low mood, take a break from playing.

Keep track of your figures

Keep a simple record each week of how much you deposited and how much you withdrew. It will help you face up to reality.

Stop after a loss

End the session after a big loss. A "I'll win it back" mindset often leads to even greater losses.

Keep other hobbies

Have other sources of enjoyment in your life besides betting. Family, friends, sports, or other hobbies — these help maintain a healthy balance.

Questions about responsible gaming

Find answers to common questions about responsible betting here.

Self-exclusion is a voluntary step where you request to stop yourself from playing on bajee. During this period you will not be able to log in to your account or make deposits. To activate it, contact bajee's 24/7 live chat support or send an email and make the request directly. Our team will act promptly.

Reducing a limit takes effect immediately. However, there is a waiting period before a limit can be increased — this delay is intentional so you have time to think the decision through carefully. Contact bajee live chat for details on changing limits.

A temporary break keeps your account inactive for a set period (for example, 24 hours to 30 days), after which you have the option to become active again. Permanently closing an account deactivates it for good, and re-registration under the same person's name is not accepted. If you are unsure which option suits you, speak with the support team.

No. bajee strictly enforces a 21+ age requirement. Age is verified at registration, and any account found to belong to a minor is closed immediately. Keep your account details out of reach of younger members of your household.

In Bangladesh, mental health specialists are available at the psychiatry departments of local hospitals. Various private counselling centres also provide support for behavioural issues. bajee's live chat team can point you in the right direction as well. Talking to a family member is also often a very effective first step.

Yes. While self-exclusion is active, bajee will not send you any bonus offers, promotional emails, or marketing messages. Making your break as effective as possible is our responsibility.